FAQ and Troubleshooting
Help for educators, families, and technology teams.
Start with the device guidance below or submit a support request that will appear in the secure administrator dashboard.
Frequently asked questions
Do students need Meta Quest?
No. The same story works in interactive 360 on classroom devices.
Does the program require an app?
No. It opens through compatible browsers.
Is the program free?
Yes. The educator program is free to schools.
Are educator badges accredited?
No. They are Harrison's Heroes recognition badges and are not certification, licensure, continuing education credit, or an accredited credential.
What student information is collected?
Students use a teacher assigned identifier and do not provide names or personal email addresses.